Standard Delivery

NEXT DAY DELIVERY - NOW INCLUDES SUNDAY!
In a hurry? Order before 8pm* and get your items delivered to an address of your choice. £3.99 as standard. Order before 12pm on Saturday for Sunday Delivery.

Nominated Delivery

NOMINATED DELIVERY
Want to know when your parcel will arrive? State your desired delivery day and get your items delivered to an address of your choice for an additional £3.99.

Click and Collect

CLICK & COLLECT
We also offer an in-store Click and Collect service letting you collect and return your online orders at store.* Find your nearest store here »
*Click and Collect is available to selected postcodes and on selected lines only.

ByBox

BYBOX DELIVERY
On the go? Get your items sent to a ByBox secure locker. ByBox will send you a text once it?s available and pick up the items yourself.

myHermes Parcel Shop

VIA myHERMES PARCEL SHOP
Have your parcel delivered to one of 3000 myHermes ParcelShops in the UK, they're open typically 7am to 10pm, 7 days a week, so you can visit when convenient to you. You'll be notified of your parcel's arrival by a text message and email. You'll also receive a unique PIN code to confirm your identity. An easy & convenient service that's safe and secure at no extra cost! They also process returns.

Find your nearest myHermes ParcelShop >

Supplementary Delivery Charges

SUPPLEMENTARY DELIVERY CHARGES
Sometimes, our larger, more expensive items may incur an extra delivery charge. These items will be clearly marked the symbol on the left. The supplementary charge will appear in the van. This supplementary charge is to help us cover the cost of us having to get more handy men to deliver your parcel to you. We try to keep the cost as low as possible.

*Next day delivery available for orders placed on a Jacamo account up to 8pm. Next Day and Nominated Day services are only available in our courier areas and are subject to stock availability. These services are not available on orders made by post, or on items shipped direct from our suppliers. The Standard P&P charge is £3.99, and you are not charged an additional premium for Next Day or Nominated Day delivery. Northern Ireland orders will take a little longer. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept liability for out of pocket expense, cash, losses, or any other expenses, due to failed delivery.

If for any reason you want to send back something you have bought from us, you can use our easy returns, in as new condition within 14 days of receipt.

By Courier

BY COURIER

  1. Arrange a collection via our website.
  2. Telephone our Enquiry Line and select option 3 and follow the simple steps.
  3. Call the courier directly if their number was left with your parcel.
You must obtain a receipt

myHermes Parcel Shop

VIA myHERMES PARCEL SHOP
myHermes ParcelShops are open early morning to late at night, 7 days a week. Take your securely sealed parcel complete with returns address clearly displayed and drop off at your nearest myHermes ParcelShop.
You must obtain a receipt.

Find your nearest myHermes ParcelShop >

Post Office

AT THE POST OFFICE
Tape the Royal Mail returns label securely on your parcel and then take to your nearest Post Office.
You must obtain a receipt.

RETURNS ON PROMOTIONAL PRODUCTS
(3 for 2, Buy one get one free etc)
If you need to return any of the items bought through special promotions (e.g 3 for 2, buy 1 get 1 free etc) you must include all the items bought within that deal. See our terms and conditions for more details.

RETURN RECEIPTS
Please remember to keep either a receipt from the courier or a proof of posting from the Post Office. We won?t be able to credit your personal account if your returned parcel goes missing, so please keep a copy of your receipt so that you can quote the unique reference code, should you have a query. You should keep this receipt until your statement shows that your return has been credited.

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