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    Simple and Convenient
    Delivery & returns Options

    Standard Delivery

    NEXT DAY DELIVERY - NOW INCLUDES SUNDAY!
    In a hurry? Order before 8pm* and get your items delivered to an address of your choice. Order before 12pm on Saturday for Sunday Delivery.

    Nominated Delivery

    NOMINATED DELIVERY
    Want to know when your parcel will arrive? State your desired delivery day and get your items delivered to an address of your choice at no extra cost.

    CLICK & COLLECT

    Click and Collect

    COLLECT IN STORE
    We also offer an in-store Click and Collect service letting you collect and return your online orders at store.** Find your nearest store here »
    **Click and Collect is available to selected postcodes and on selected lines only.

    myHermes Parcel Shop

    VIA myHERMES PARCEL SHOP
    Have your parcel delivered to one of 5000 myHermes ParcelShops in the UK, they're open typically 7am to 10pm, 7 days a week, so you can visit when convenient to you. You'll be notified of your parcel's arrival by a text message and email. You'll also receive a unique PIN code to confirm your identity. An easy & convenient service that's safe and secure at no extra cost!*** They also process returns.
    Find your nearest myHermes ParcelShop »
    ***Free delivery to ParcelShop may be available on orders £30 or over, subject to status and excludes certain products such as large items. If this delivery option is available to you it will be shown to you during checkout. Further details available on request.

    Supplementary Delivery Charges

    SUPPLEMENTARY DELIVERY CHARGES
    Sometimes our larger, more expensive items may incur an extra delivery charge. These items will be clearly marked with the supplementary delivery charge. This supplementary delivery charge is to help us cover the cost of us having to get more handy men to deliver your items to you. We try to keep the cost as low as possible.


    OPTION COST SPEED
    Next Day Delivery as Standard £3.99 Next Day
    ParcelShop (Orders over £30.00 if available) FREE 3-5 Days
    ParcelShop (Orders under £30.00 if available) £3.99 3-5 Days
    Nominated Day Delivery £3.99 Nominated

    *Next day delivery available for orders placed on a Jacamo account up to 8pm. Next Day and Nominated Day services are only available in our courier areas and are subject to stock availability. These services are not available on orders made by post, or on items shipped direct from our suppliers. Northern Ireland orders will take a little longer. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept liability for out of pocket expense, cash, losses, or any other expenses, due to failed delivery.

    If for any reason you want to send back something you have bought from us, you can use our easy returns, in as new condition within 14 days of receipt.

    By Courier

    BY COURIER

    1. Arrange a collection via our website.
    2. Telephone our Enquiry Line and select option 1 and follow the simple steps.
    3. Call the courier directly if their number was left with your parcel.

    myHermes Parcel Shop

    VIA myHERMES PARCEL SHOP
    myHermes ParcelShops are open early morning to late at night, 7 days a week. Take your securely sealed parcel complete with returns address clearly displayed and drop off at your nearest myHermes ParcelShop.
    Find your nearest myHermes ParcelShop »

    Post Office

    AT THE POST OFFICE
    Tape the Royal Mail returns label securely on your parcel and then take to your nearest Post Office.

    Returns

    RETURNS ON PROMOTIONAL PRODUCTS
    (3 for 2, Buy one get one free etc)If you need to return any of the items bought through special promotions (e.g 3 for 2, buy 1 get 1 free etc) you must include all the items bought within that deal. See our terms and conditions for more details.

    RETURN RECEIPTS
    However you return your item, please remember to obtain and keep a receipt. You will need to quote the unique reference code on your receipt if you have a query about your return. Please keep your receipt until you have received a credit for your return.

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