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    Simple and Convenient

    Delivery & returns

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    Delivery

    If you are a new customer and want to know a little bit more about how much you might pay for our convenient delivery services, you can find out with our guide below. Please note, these are our standard delivery charges - your individual delivery charge will be presented at checkout each time you place an order.

    Next Day Delivery £3.99Order before 9pm*

    Order before 9pm and get your items delivered the next day to an address of your choice*

    *If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.

    Nominated Delivery £3.99Choose a day to suit your schedule

    Want to know when your parcel will arrive? State your desired delivery day and get your items delivered to an address of your choice.*

    *If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.

    Click & Collect – Jacamo Stores FREE In-store collected at a store near you

    *If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. This service is not available for all items. You will be advised prior to check out if this service is not available for your order. Please bring your order acknowledgement email and photographic ID (such as passport or drivers licence) to store with you when you call to collect. Somebody else can collect your order for you but they must bring along your order acknowledgement email, your ID and photographic ID belonging to them.

    Click & Collect MyHERMES PARCELSHOP – FREE FREE Click & Collect available on orders over £40

    Free Click and Collect to Hermes parcel shops when you shop online, for orders over £40*

    Find out more »

    Have your parcel delivered to one of 5000 myHermes ParcelShops in the UK, they're open typically 7am to 10pm, 7 days a week, so you can visit when convenient to you. Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. Please bring the PIN relating to your parcel and photographic ID (such as passport or drivers licence) when you call to collect. Free delivery to Parcelshops may be available for orders over £40 but some items may not be suitable for delivery this way, such as large items. If this option is available to you we'll let you know during checkout.

    Click here to Find your nearest myHermes ParcelShop »

    Supplementary Charges For the bigger items

    Sometimes, our larger, more expensive items may incur an extra delivery charge. These items will be clearly marked with the supplementary delivery charge. This supplementary charge is to help us cover the cost of us having to get more handy men to deliver your parcel to you. We try to keep the cost as low as possible.

    Returns

    At the Post OfficeDrop off at your local branch

    Tape the Royal Mail returns label securely on your parcel and return to your nearest Post Office.

    By CourierArranged at your convenience

    There are 3 ways you can arrange a courier to collect your returns;

    • 1. Arrange a collection via our website – log in and click on ‘my account’ then ‘arrange a return’ and follow the instructions
    • 2. Telephone our Enquiry Line and follow the simple steps.
    • 3. Call the courier directly if their number was left with your parcel

    VIA myHERMES PARCELSHOP Open 7 days a week

    myHermes ParcelShops are open early morning to late at night, 7 days a week. Take your securely sealed parcel complete with returns address clearly displayed and drop off at your nearest myHermes ParcelShop.

    Find your nearest myHermes ParcelShop » Find out more about Hermes Parcel Shops »

    Delivery times are based on the assumption that all items ordered are in stock.
    Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery
    Please bring the PIN relating to your parcel and photographic ID (such as passport or drivers licence) when you call to collect. Free delivery to Parcelshops may be available for orders over £40 but some items may not be suitable for delivery this way, such as large items. If this option is available to you we'll let you know during checkout.

    InPost 24/7 Parcel Lockers InPost Return goods any time of the day or night

    In StoreReturn your items to your local Jacamo store

    Bring your items to your local Jacamo store with a valid receipt and one of our in-store assistants will help process your return.

    Find your nearest Jacamo Store »
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