The following Terms and Conditions relate only to new customers registering online. If you are an existing customer, please sign in to view the Terms & Conditions that relate to your own account.
The easiest way to make a payment is online via our website. Visit the "My Account" section and click on "account balance and payment" to make a payment with your debit or credit card. You can also pay in full when you place an order, just by adding a debit or credit card on the checkout page.
(online/by phone/in branch)
If your bank offers online or telephone banking they'll need to know:
You can also pay over the counter in branch if you use your payment slip as a giro credit form. Please ensure you receive a proof of payment. Some banks may charge if payment is made anywhere other than a branch of your own bank.
You can set up a Direct Debit by calling our payment line (details in the "pay by phone" section) or online in the "My Account" section. You can also send us an email to request a Direct Debit mandate through the "contact us" section of the website. Once your Direct Debit is arranged, we will collect payments every 28 days. All direct debits will show on your bank/building society records as JD Williams.
You can pay using your statement and the barcode above the payment slip in your local store or Post Office. A standard fee of £1 will apply to either of these payment methods and will appear on your next statement. Please make sure you obtain proof of payment and keep your receipt. If you use the giro slip rather than the Post Office bar code when paying at the post office, a fee of £2.75 per transaction will be charged to your account.
Debit or credit card
Copy the long number from the front of your card into the boxes on your payment slip or order form. Please DO NOT write your card verification number (three digits on the reverse of the card) onto any form. Complete the rest of the form in full and return it to us.
Write your customer number on the back of the postal order or cheque and send it to us with your completed payment slip. Cheques should be made payable to "JD Williams".
Our payment line is open 24 hours a day, 7 days a week. You can contact us on 0871 231 2000 (Calls cost 13p per minute plus your phone company's access charge).
✔You will need:
Credit card payments may be subject to a 1.5% handling charge.
YOU MAY PRINT OUT AND KEEP A PERMANENT COPY OF THESE TERMS AND CONDITIONS FOR YOUR REFERENCE BY CLICKING HERE