Terms & Conditions

Jacamo Unlimited gives you unlimited next day, nominated day or click & collect delivery for £9.95 for 12 months.
If your order includes a product to which supplementary delivery charge applies, you will still be charged for these. Where supplementary delivery charges apply these are clearly detailed on the product pages and in your shopping basket prior to placing your order.
This offer is only available to individuals residing in the UK and for delivery to UK addresses. You must have a registered Jacamo account and be logged in to your account to take advantage of this offer.
You can purchase this offer on the internet but you cannot purchase it over the telephone. However, once purchased you can use it when shopping online or over the phone.
By purchasing Jacamo Unlimited you expressly accept that we will start to provide you with the benefits of Jacamo Unlimited from the date of purchase. You may cancel Jacamo Unlimited at any time within 14 days from the date of purchase by contacting us on 0345 071 9018. If you have not placed any orders with us during this period, we will issue you a full refund. However, if you or anyone authorised by you to use your account has placed an order during this period, we will issue you a prorated refund.
All orders placed are subject to our standard terms and conditions and standard delivery timescales.
Your Jacamo Unlimited purchase is subject to acceptance by Jacamo. We reserve the right to amend the Jacamo Unlimited terms and conditions at our discretion and we will inform you of any significant changes.

Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery.

Order before 11pm Sunday – Friday or before 10pm on Saturdays and get your items delivered within 48 hours to an address of your choice*

*If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. This option is only available if you live in an area covered by our courier.

Want to know when your parcel will arrive? State your desired delivery day and get your items delivered to an address of your choice.*

*If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.

Sometimes, our larger, more expensive items may incur an extra delivery charge. These items will be clearly marked with the supplementary delivery charge. This supplementary charge is to help us cover the cost of us having to get more handy men to deliver your parcel to you. We try to keep the cost as low as possible.

There are 3 ways you can arrange a courier to collect your returns;

• 1. Arrange a collection via our website – log in and click on ‘my account’ then ‘arrange a return’ and follow the instructions
• 2. Telephone our Enquiry Line and follow the simple steps.
• 3. Call the courier directly if their number was left with your parcel

Did you know: Hermes offer an app that can be used for arranging returns!

Our return label no longer includes Post Office returns, but you can still obtain a Post Office label by signing into your online account and selecting 'Arrange a Return' - just search for our brand in the list of retailers on the Royal Mail website. If you don’t have a printer, don’t worry! A QR code will also be sent to your mobile, and the Post Office will scan this code and print the parcel label. You can print a returns label by clicking here

Our return label can be used for any of the following Hermes services:

• Courier collection: arrange via your online account, the Hermes website or app, or by calling us
• Locker drop-off: find your nearest location by visiting the Hermes website or app
• Many local convenience stores offer a ParcelShop return service: look out for the Hermes logo
• If you don't have a printer and you need a replacement label, you can request a QR code from the Hermes website and scan this at your local ParcelShop.

Our return label can be used for any of the following Hermes services:

• Courier collection: arrange via your online account, the Hermes website or app, or by calling us
• Locker drop-off: find your nearest location by visiting the Hermes website or app
• Many local convenience stores offer a ParcelShop return service: look out for the Hermes logo
• If you don't have a printer and you need a replacement label, you can request a QR code from the Hermes website and scan this at your local ParcelShop.

Did you know: Hermes offer an app that can be used for arranging returns!

• You can visit the Asda 'toyou' website to print a label, or generate a QR code to print in-store
• You can also go to the in-store kiosk and print a label by selecting our brand

Getting your parcel ready to return

• Include the advice note in your parcel, with the reason for return marked (if you don't have this, just include a note with your name/account number/address/item numbers and reason for return)
• Repackage your goods securely and attach the label to the outside
• Make sure you get a receipt and keep it safe until your return has been processed
• Allow up to 14 days for your return to be processed

We will replace or refund most goods provided they are returned to us within 35 days of receipt complete, unused, in their original packaging and with any security tags intact. This Returns Policy does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. If you return goods outside the scope of the Returns Policy and you have not exercised your legal right to cancel, we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost. Your statutory rights remain unaffected by this policy.