Customer reviews
Samsung Galaxy A16 4G 128GB - Light Grey
All reviews (583)
Samsung, Galaxy. A16
I seem to be having a terrablr dxperiancd with my new Gzlaxy, A16
It stalls, having to pay fif Google 1 everyman, for extra stor...Samsung UK
CX|Replied Sunday 3rd Aug 2025
While it's great to see that you're enjoying Gemini and the UI, we're sorry to see that you are facing issues with latency and heating on your A16, Leo.
With the powerful Octa-Core processor running this device, it is capable of operating at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/
Some heat can be expected when performing heavier tasks, such as hosting a hotspot. Please check out the following link for tips on keeping your phone cool: https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-your-phone-heats-up/
If you have any concerns, please reach out to our Support Team. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/
Thank you for your feedback regarding the updated icons, we will certainly take this onboard. With further use, we're sure that you will be able to settle in to the new design.
We’re certain that with our support, you will be able to enjoy a five-star experience with this model. ^SK at Samsung SupportNot impressed
I thougt this was a good buy until it began to not display social media (X) because (this phone does not support the media). It t...Samsung UK
CX|Replied Tuesday 23rd Sep 2025
Thank you for taking the time to review your Galaxy A16.
The issues you have described, such as the media not showing, the screen freezing, and being unable to restart it at 100%, sound extremely unusual. We're really glad to hear that a reset has resolved these issues, and this points toward it being a minor software glitch of some sort.
If you experience any problems in the future please reach out to our friendly Support Teams, as we're always happy to help. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/
We really hope you are now enjoying all of the fantastic features that your A16 has to offer! ^EW at Samsung SupportNot as advertised.
Phone returned as not suitable for two (known) reasons:-
i) Advertised as "dual sim and memory card", which is what I wanted but ...Horrible! Don't buy!
This phone is the worst phone I've owned in years. My Galaxy 2 was better. This is so slow and laggy. Like another review said, y...Great phone but with some irritations
In general the Samsung A16 is a great phone with good battery life between charges and large memory capacity, great camera with ve...Samsung UK
CX|Replied Wednesday 29th Jan 2025
Thank you for taking the time to share with us this in-depth review about your experience with the Galaxy A16, Daz.
We are pleased to read that you think this is a great phone overall, especially thanks to its long-lasting battery, massive storage capacity, powerful camera system and awesome design.
Still, we also appreciate that you have been experiencing a few issues with it, which we would certainly like to help you resolve as soon as possible.
Please follow this link, where you can find a useful guide that will help you optimise your device with the smoothest performance, by eliminating any instances of lag and freezing with your apps: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/?srsltid=AfmBOooBp8BCwc5DGpbOiTJ-fjRP0kwkpsh7d6awefNxoOp62rHm5VRp
We are confident that the steps available on the link above will be very useful. Still, if you need more help with getting the best experience out of it, both for your personal and business activities, please don't hesitate to speak to our Support Teams. You can find our full contact details and opening times here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
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