Customer reviews
Samsung UE32H5000FKXXU 32in HD, Smart TV
All reviews (9)
You get what you pay for
Difficult to set up. I couldn’t get the app to work so had to do it with the remote. The Samsung app was not great and had difficu...Samsung UK
CX|Replied Sunday 18th Jan
Thank you for taking the time to share your review of the 32" H5000 Smart TV, Anni. Your feedback is really important to us, and we'd love to help with the issues you're experiencing.
We're sorry to hear that you have had an issue with setting your TV up and with the app. The following link provides a really useful guide when it comes to setting up your TV for the first time: https://www.samsung.com/uk/tvs/tv-buying-guide/how-to-set-up-your-tv/
The next link contains a helpful, step by step guide regarding setting up the SmartThings app, and adding your TV to it: https://www.samsung.com/uk/support/apps-services/how-to-add-my-tv-to-the-smartthings-app/
Your warranty is automatically registered, so you don't need to manually register your TV for this. For the controls being slow to respond when changing channels, we'd recommend performing a cold boot. A cold boot will clear the memory cache on your TV, and this will speed things up. There are 2 ways to do this:
1. Press and hold the Power button on your remote control until the boot logo is displayed.
2. Turn your TV off, then unplug it from the mains. Leave it unplugged for thirty seconds and then plug it back in.
We're pleased to hear that you're happy with the sound and picture quality, and we hope the above information is helpful. If you need further assistance, please don't hesitate to reach out to our Support Teams, who are on hand and ready to assist. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/
^EW at Samsung SupportFaulty
Unfortunately the tv was faulty which meant you had to keep unplugging the tv to total reset of power turn tv back on and was fine...Samsung UK
Samsung|Replied Wednesday 22nd Apr
We are disheartened to see that you are having issues with your Smart TV. This is not how we expect our TVs to perform like, and we will do everything we can to get this resolved quickly for you.
Please reach out to our Support Teams who will be on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung SupportDisappointed
Do not like it at all. Such a rigmarole to get on screen what you want; nothing is one simple click away.
Don’t like not having t...Samsung UK
Samsung|Replied Tuesday 2nd Jun
We are sorry to see you are not enjoying your Smart TV. We do not expect our customers to feel this way, and we'll do everything we can to get this working to perfection.
Please reach out to our Support Teams who can assist further with this. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung SupportSamsung 32” TV
Happy so far with the Samsung TV, size just right for a small lounge.
Was easy to set up too.
My previous Samsung TV lasted twel...Samsung UK
CX|Replied Saturday 27th Dec 2025
It is great to see you are loving your new 32" Smart TV, Ash! Thanks to the striking 32" HDR powered by HDR10+ display, this will look perfect in your home for years to come! Your loyalty means the world to us, and we can assure you that you'll never be disappointed! ^LB at Samsung SupportDisappointed
Unfortunately when we unpacked the TV we found the screen was broken, so had to arrange a return
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