Customer reviews
Samsung UE55U8020FKXXU 55in Crystal UHD 4K Smart TV
All reviews (60)
Great picture quality & sound
Great picture quality & sound. Menu takes a bi5 of getting used to and one thing it won’t let us do is move channels (the regiona...Samsung UK
CX|Replied Sunday 18th Jan
Fantastic to see that you are enjoying your U8020F TV! The incredible 4K resolution combines with crystal clear sound to provide you with the perfect immersive viewing experience.
The availability of the option to move channels differs varying on location, so it may be the case that it isn't available within your region. In that case, using the Favourites list is the best way forward. Thank you for sharing your enthusiasm for this feature, we will certainly take this feedback onboard to inform the continuous improvement of our devices. ^SK at Samsung SupportSuper powered AI
Clarity of pictures. Smooth navigation of apps and channels...good sound quality.Samsung UK
Samsung|Replied Thursday 30th Apr
Thanks for the five stars, Victor! ^CL at Samsung SupportAmazing TV with incredible features
I absolutely love this tv, everything you need in one place and the UHD format is incredible for crystal clear viewing, it’s been ...Samsung UK
Samsung|Replied Wednesday 17th Jun
It's made our day to hear that you're loving your 65" Crystal UHD U8020F 4K Smart TV, Sambii.
The UHD format delivers a super high pixel density for a sharper, more lifelike picture and a crystal clear viewing experience, putting you right into the centre of the action and allowing you to enjoy the World Cup games in all their glory!
Meanwhile, the built-in Samsung Gaming Hub is a superb cloud gaming platform that lets you play full Xbox games directly on your TV without a console, ensuring your every need is met when it comes to home entertainment. Perfect!
Thank you for sharing your five-star review, and congratulations on your brilliant TV upgrade! ^EW at Samsung SupportGreat to watch - but HDMI switching issue
I'd have given the TV 5 stars but for recurring problems with HDMI input source identification. Everything went perfectly with ini...Samsung UK
Samsung|Replied Wednesday 29th Apr
While it's great to see that you're enjoying your U8020F TV overall, Michael, it's a shame that you are facing issues when switching devices in the HDMI ports. Please ensure that your TV is running the latest software in Settings > Support > Software update > Update now. If this issue persists, please feel welcome to get in touch with our Support Teams. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/
You have a fantastic TV, and we're sure that it will earn that fifth star in no time! ^SK at Samsung SupportGood price point, a bit chunky, satisfactory res
[This review was collected as part of a promotion.] Good price point for a reliable Samsung product. Unfortunately a bit chunky al...Samsung UK
CX|Replied Friday 19th Sep 2025
Thanks for the great review and for sharing your feedback with us!
Should you ever need us, our friendly Support Team is on hand. You can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
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